DELIVERY AND RETURNS.

Upon completing a purchase with us, you will receive an immediate email that includes all the specifics of your order and gives an anticipated shipping date. If there are elements in your order that do not meet your Satisfaction, please contact us at [email protected] so we can make corrections as necessary. Bare in mind though that modifications to any orders can only be made within a week from its initiation. Once firmlly fixed, our team then forwards your order towards fabrication.

It is crucial to know that all clothing pieces ordered on our website are attentively hand-done specifically for every client—indicating that none of it is ready-made or comes from a stock batch, hence requiring some production time.

If you have any immediate requirement for latexShipping services extend universally to virtually all corners of the world.

Secured Delivery:
In an effort to maintain your discretion, latex products are sent in packaging that doesn’t explicitly reveal their content. Our trusted delivery partners play a crucial role in this process and ensure no direct references to latex can be spotted during transmittance. It’s important you know every package needs to be signed for upon arrival. In situations where you cannot be present at the time of delivery, necessary steps will be taken to either arrange another delivery or collection from your local post office branch.

Liability Clause:
We persistently work towards facilitating punctual and secure deliveries; however, unforeseen circumstances beyond our control may disrupt these endeavors resulting in accidental damage or delay. Unfortunately, we don’t assume liability under such conditions.

Production & Dispatch period:
Owing to the meticulous handwork behind each garment construction, it typically takes anywhere between 2-3 weeks for standard sizes while around 5-7 extra weeks are required for tailored fittings. Depending on location constraints and the efficiency of your regional postal service, DHL./FedEx/UPS generally implicate a shipping duration of roughly 4-7 labor days.

Cancellation Policy:
Cancellation requests accepted prior commencement of production phase or before order dispatch.
Once an order has been dispatched, its cancellation is no longer possible.

Returns:
The acceptable period for returns after receiving the product is 14 days. This is on the condition that the item retains both cleanliness and the initial state in which it was received. Expenses related to returning of items are shouldered by you unless we made a mistake or provided damaged goods.
If the product is customized, refunds will only be accepted in the event of quality issues; otherwise, returns for customized items are not eligible for refunds.

Refunds:
We notify you about your refund status—whether it’s approved or denied—after inspecting the returned item ourselves. If successful, expect your refund processed back to your original method of payment within a given duration.

Issues with Refunds yet to Arrive:
On noticing that you’re not in receipt of a due refund, investigating your bank transactions well beforehand could be beneficial before reaching out to either your credit card issuer or bank. Persistent difficulties dictate that our help would come next at vogue[email protected].

For inquiries regarding return delivery addresses, make use of Customer Support through vogue[email protected] as needed without any hesitation